Michelle IcenhowerGoogle review
TL;DR: do not use this firm.
My husband and I had an extremely difficult and disappointing experience with MVS after hiring them for a spousal sponsorship application, and we cannot under any circumstances recommend their services. Immigration applications are stressful enough, and working with this firm made the process significantly more overwhelming, confusing, emotionally draining, and financially taxing than it ever needed to be.
Our initial consultation with Sunny went well and gave us the impression that we would be working with a dedicated, well-organized, and competent firm. We were quoted a reasonable timeline to expect from hiring them to application submission, and based on this call we decided to move forward with them. Unfortunately, the rest of our engagement with MVS fell sorely below this standard right away, as if once they sold us their service and had our money, the interest in client satisfaction fell away completely.
Our overall experience was marked by extremely slow communication, unanswered emails, contradictory/unclear guidance, and a general incompetence by which we were genuinely baffled. MVS left us feeling like we were navigating this process alone despite having paid a large sum of money for "professional" support.
The firm relies heavily on outdated systems, requiring us to send sensitive documents through email rather than using secure, modern tools, which are advertised on their website, though we saw no evidence of this being available or in use at all. We saw repeated errors being made in the forms and supporting documents that were being prepared by MVS, most of which reappeared even after we flagged and corrected them--multiple times! It was quite frustrating and worrying to see mistakes keep coming back in such a high-stakes application. This ended up happening so often that our trust in the ability of MVS to submit a correctly completed application on our behalf was completely eroded.
MVS also changed both our attorney and our case analyst at different times, but we were never directly informed of these handovers and found out accidentally both times; once through an out-of-office email to our previous lawyer and then separately when a new case analyst asked us, out of the blue, to resend documents we had already submitted. This lack of transparency and continuity created even more delays and confusion, and added to the sense that our file wasn’t being handled with any care at all.
Despite being told in our initial consultation that the process would take 3–4 weeks from document submission to application submission, months passed with little progress, mixed messages, and no clear timeline to completion. When we asked for updates or rough estimates, we were told that providing timelines was “against internal policy,” which, again, contradicted the marketing on their website and the information we were given during our consult.
By the time we ended the engagement, we were emotionally exhausted and had lost all confidence in the process. For something as important and personal as an immigration application, we expected organization, communication, and professionalism. Instead, the experience negatively affected our well-being and incurred thousands of dollars in extra costs due to the months of delays.
To top it all off, when we asked for a refund, they offered to give us back 30% of what we paid on the condition that we sign a non-disparagement document (a gag order) legally preventing us from sharing about our experience with MVS, written or oral and whether true or not, permanently. It was greatly concerning to see such ethically problematic business practices being wielded, even though they changed their minds after we pointed this out to them when we refused to sign the document.
Shocking, disappointing, frustrating, expensive. We sincerely wish we had gone elsewhere.
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